Customer Success Manager

Klaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. They are seeking a Customer Success Manager who will be responsible for ensuring customers achieve their goals with the Klaviyo platform, developing tailored success plans, and providing strategic guidance and support.

Responsibilities:

• Be passionate about your customers’ success and establish yourself as the trusted advisor for ~40 customers
• Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals
• Identify and recommend additional Klaviyo products to help increase revenue for your customers
• Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation
• Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience
• Work to set priorities and establish a plan for to resolve open issues in a timely manner
• Provide customers with a combination of both strategic guidance and tactical support
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals
• Contribute feedback to Product on product improvements to enhance customer engagement
• Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up