Commercial Applications Support Business Analyst

ICONMA is a company seeking a Commercial Applications Support Business Analyst for their client in the banking sector. The role involves assisting in operational improvements, developing reporting metrics, and supporting business-critical operational issues while collaborating with stakeholder groups.

Responsibilities:

• Assists in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g., revenue, expense, client experience, etc.); further supports larger improvement projects
• Assist in developing reporting and metrics to measure performance and effectiveness of operational processes
• Demonstrate and maintain familiarity of industry trends and practices in operational areas, Risk Management, Compliance, and Operations
• Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and Client stakeholders
• Mine data from primary and secondary sources often using complex joins across multiple datasets
• Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc
• Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion

Requirements:

• Attention to detail in documenting and implementing requirements
• Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues
• Excellent written and verbal communication skills
• Ability to effectively manage change
• Ability to stay on top of task assignments
• Strong decision making and analytical skills
• Ability to facilitate research and resolution of sometimes less-than-straight-forward issues
• Strong aptitude to technology-based tools, Windows systems, software, and databases (i.e., Excel, Access, etc.)
• Interest, willingness, and ability to assimilate information quickly and succinctly
• Works well in a team-based environment
• Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders
• Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc
• Technically savvy in relation to Windows systems and software
• Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization
• Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all corporate and/or department policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of clients and the organization
• OR equivalent experience
• 3+ years of relevant experience
• Working Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations
• Working Knowledge of the criticality of getting things done despite current circumstances and the ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes
• Working Knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision
• Working Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems
• Basic Understanding of the importance of 'big picture' thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization
• Extensive experience with approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
• Basic Understanding of processes, tools, and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations
• Working Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Working Knowledge of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Working Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization
• Working Knowledge of back-office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management
• Working Knowledge of business data analysis; ability to collect, identify, analyze, and interpret business data using various kinds of techniques to meet business needs and requirements
• Expected to demonstrate company's values and abide by code of conduct
• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs
• Bachelor's Degree