Customer Service Representative - North Phoenix

Consumer Cellular is a wireless provider focused on serving Americans aged 50 and older, offering affordable plans and exceptional customer support. The Customer Service Representative role involves assisting customers with inquiries, troubleshooting technology issues, and providing a positive customer experience while working from home.

Responsibilities:

• Customer Advocate - You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 30 calls from our customers across the country. This is the perfect opportunity for you to build connections, build trust and create a differentiated experience
• Technology Troubleshooter When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues
• Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will need to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will also need a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently
• Team Player – We win, we celebrate, we laugh, we cry, we appreciate and respect each other as professionals, teammates, and the secret sauce to Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents

Requirements:

• High school diploma or equivalency is required
• At least 1 year of customer service experience
• Basic computer skills (general typing, data entry and basic computer operation)
• Ability to stay organized while using multiple systems at once
• Ability to work from home in a quiet, distraction-free workplace
• Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently
• Come prepared with an attitude focused on learning, creating great experiences and receiving feedback in a positive way