Associate Manager, Sales Account Management

Mesa Laboratories, Inc. is dedicated to protecting the vulnerable through scientific breakthroughs and ensuring product integrity. The Associate Manager, Sales Account Management supports sales strategies and operations for the Instruments division, focusing on coaching Regional Sales Managers and driving revenue growth within assigned accounts.

Responsibilities:

• Support the coaching and development of Regional Sales Managers to strengthen selling skills, product knowledge, and account management capabilities
• Reinforce performance expectations and assist in monitoring progress toward revenue and activity goals
• Participate in onboarding, training, and mentoring of new or developing team members
• Conduct regular check-ins and provide day-to-day guidance and feedback to support performance improvement
• Assist in the execution of established sales strategies, account plans, and sales campaigns
• Support pipeline development, opportunity management, and forecast accuracy within assigned accounts or segments
• Review sales activities and results to identify trends, risks, and improvement opportunities
• Ensure consistent use of the company’s sales process, tools, and CRM system
• Maintain relationships with assigned customers and support Regional Sales Managers in managing key accounts
• Assist with customer meetings, presentations, and follow-ups as needed
• Support negotiation and closing activities for routine to moderately complex deals
• Escalate customer issues appropriately and assist in coordinating resolutions
• Coordinate with marketing, product management, and customer support teams to ensure sales efforts are aligned and supported
• Share customer feedback and market observations with leadership and cross-functional partners
• Support the execution of promotions, product launches, and customer initiatives
• Assist with tracking sales metrics, pipeline activity, and forecast inputs
• Prepare reports and summaries for review by the Sales Account Management Manager
• Ensure adherence to company policies, compliance standards, and ethical sales practices

Requirements:

• Bachelor's degree in Business, Sales, Marketing, Life Sciences, or a related field required
• 3-5 years of experience in sales or account management. Preference given to sales experience in highly technical fields such as medical device
• 1-2 years of experience mentoring, training, or in project management
• Solid understanding of sales principles, account management, and pipeline management
• Developing people leadership skills with the ability to coach and influence without full managerial authority
• Strong communication, presentation, and relationship-building skills
• Ability to analyze sales data and activity metrics to support informed decision-making
• Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office Suite
• Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment