Strategic Client Research Manager, Expert Insights

AlphaSense is a leading provider of AI-driven market intelligence, helping companies make informed decisions by delivering trusted insights from a vast array of content. The Strategic Client Research Manager will focus on driving client growth and engagement through proactive account management, developing strategies to enhance expert call volume and deepen client relationships.

Responsibilities:

• Own growth outcomes across your client portfolio, with clear accountability for increasing expert call volume, user adoption, and overall engagement
• Develop and execute account growth strategies, identifying whitespace, new use cases, and expansion opportunities within existing clients
• Proactively engage clients to uncover unmet needs, challenge assumptions, and position new ways of leveraging our platform
• Act as a commercial operator - identifying stalled accounts, reactivating dormant users, and driving urgency around underutilized opportunities
• Build senior-level relationships and influence key stakeholders through strategic conversations, not just service delivery
• Translate client objectives into actionable research strategies, guiding Analysts to deliver against high-impact priorities
• Identify and drive upsell opportunities by connecting client needs to broader platform capabilities
• Partner cross-functionally to remove friction, accelerate execution, and unlock growth across accounts
• Lead regular business reviews focused not just on performance, but on future growth opportunities and expansion strategy