Execute day-to-day reporting operations to deliver accurate, timely, and actionable information to business stakeholders.
Manage reporting intake and triage, participate in agile delivery activities, and apply change-management and data-governance principles to drive continuous improvement.
Provide 1st level support to colleagues by gathering missing context, providing immediate user coaching when appropriate, and attempting documented fixes.
Perform 2nd-level troubleshooting: reproduce reported issues and inspect report logic to isolate root causes.
Communicate frequently and transparently with stakeholders to provide timely incident status updates and closure confirmation.
Create and maintain clear, authoritative documentation explaining report logic, data sources, calculations, and use cases.

3–5 years direct experience with Applied Epic data, workflows, and reporting.
Hands-on experience providing 1st/2nd-level support for enterprise reporting, analytics operations, or systems that produce business reports.
Practical understanding of data quality concepts (completeness, accuracy, timeliness) and basic data governance/privacy controls.
Able to explain technical requirements to non‑technical users and assess system impacts when designing process changes.
Strong customer-service mindset: timely communication, empathy, and clear expectations.
Excellent written and verbal communication, detail oriented, highly organized, customer focused, resilient under pressure, and committed to delivering sustainable results while demonstrating organizational values (integrity, collaboration, passion, innovation, accountability).
Familiar with change‑management principles to drive adoption and manage people/process/technology impacts.

Business Process Analyst – Reporting

Key skills