Job Title: Genesys Cloud Developer
Location: Remote (US)
Experience: 5+ Years
Job Summary
We are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues.
Key Responsibilities
- Design, configure, and maintain Genesys Cloud Architect flows including call flows, menu flows, routing logic, and in-queue flows
- Develop and support bot flows for automation and customer self-service initiatives
- Analyze business requirements and implement scalable Genesys Cloud solutions
- Configure, maintain, and troubleshoot Genesys Cloud Data Actions
- Support REST API integrations with internal and external enterprise applications
- Support and troubleshoot integrations with Salesforce and SAP C4C/C4S
- Resolve platform, routing, integration, and user-reported issues in a timely manner
- Manage user stories, enhancements, defects, and support tickets using JIRA
- Provide operational support, documentation, and regular project/status updates
Required Skills
- 5+ years of experience in Genesys Cloud CX development and support
- Strong expertise in Genesys Cloud Architect flow configuration
- Hands-on experience with bot flow design and development
- Experience working with REST APIs and Data Actions
- Experience supporting Salesforce and SAP C4C/C4S integrations
- Strong troubleshooting, analytical, and problem-solving skills
- Experience working in Agile/Scrum environments using JIRA
- Knowledge of enterprise contact center operations and workflows
Preferred Skills
- Experience with IVR, queues, routing strategies, and customer service workflows
- Exposure to vendor coordination and support management
- Understanding of release management and change control processes