Genesys Cloud Developer

Job Title: Genesys Cloud Developer
Location: Remote (US) 
Experience: 5+ Years

Job Summary

We are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues.

Key Responsibilities

• Design, configure, and maintain Genesys Cloud Architect flows including call flows, menu flows, routing logic, and in-queue flows
• Develop and support bot flows for automation and customer self-service initiatives
• Analyze business requirements and implement scalable Genesys Cloud solutions
• Configure, maintain, and troubleshoot Genesys Cloud Data Actions
• Support REST API integrations with internal and external enterprise applications
• Support and troubleshoot integrations with Salesforce and SAP C4C/C4S
• Resolve platform, routing, integration, and user-reported issues in a timely manner
• Manage user stories, enhancements, defects, and support tickets using JIRA
• Provide operational support, documentation, and regular project/status updates

Required Skills

• 5+ years of experience in Genesys Cloud CX development and support
• Strong expertise in Genesys Cloud Architect flow configuration
• Hands-on experience with bot flow design and development
• Experience working with REST APIs and Data Actions
• Experience supporting Salesforce and SAP C4C/C4S integrations
• Strong troubleshooting, analytical, and problem-solving skills
• Experience working in Agile/Scrum environments using JIRA
• Knowledge of enterprise contact center operations and workflows

Preferred Skills

• Experience with IVR, queues, routing strategies, and customer service workflows
• Exposure to vendor coordination and support management
• Understanding of release management and change control processes