ServiceNow IRM

Role: ServiceNow IRM

Location: Remote/Portland, OR

Job Description:

ServiceNow developer / ITOM implementation and SNOW architect role. The customer requirement is for a CMDB governance role.

Below are the key responsibilities for this role :

Key Responsibilities

Configuration Management Platform Governance

• Define, implement, and continuously enhance the Configuration Management platform in alignment with industry standards and regulatory requirements
• Establish governance controls to ensure data accuracy, completeness, and integrity across the CMDB
• Develop and enforce policies, standards, and procedures for configuration data management

CMDB Data Management

• Maintain and govern Configuration Items (CIs) and their relationships across:
• Insurance applications
• Infrastructure components
• Business and technical services
• Ensure consistency and proper classification of CIs aligned with CSDM and enterprise architecture standards

ServiceNow ITOM & IRM Enablement

• Support the ServiceNow ITOM ecosystem by ensuring reliable configuration data for:
• Discovery
• Service Mapping
• Event Management
• Ensure CMDB data provides accurate mapping to risks, controls, and compliance requirements

Regulatory & Compliance Support

• Partner with IT, Information Security, Risk, and Compliance teams to support:
• Internal and external audits
• Regulatory reporting
• Control validation activities
• Ensure CI are properly identified, classified, and maintained in the CMDB to support HIPAA compliance
• Maintain traceability between configuration data and regulatory control frameworks

Data Quality, Reporting & Continuous Improvement

• Define and monitor CMDB data quality metrics and KPIs
• Support data certification, reconciliation, and audit readiness activities
• Develop and deliver CMDB reporting and dashboards for governance and compliance insights
• Drive continuous improvement initiatives to enhance data quality, automation, and governance maturity

Key Skills & Experience

• Strong experience in ServiceNow CMDB, ITOM, and IRM (GRC) is PLUS
• Deep understanding of CMDB governance, data modeling, and lifecycle management
• Working knowledge of regulatory frameworks (HIPAA, SOX, ISO, etc.)

The profile more around CMDB governance in ServiceNow ITOM and IRM.