Customer Success Manager - CRO Clinical Operations

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Customer Success Manager, you will ensure CRO customers’ success with Veeva’s Clinical Operations’ products, acting as a liaison between Veeva and key customer stakeholders to foster collaboration and enhance the overall customer experience.

Responsibilities:

• Support 4-6 global CRO customers post-implementation with Veeva Clinical Operations applications (e.g. eTMF, CTMS, Study Startup, etc.)
• Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
• Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional opportunities to add value
• Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
• Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning

Requirements:

• 7+ years of experience in Clinical Operations within life sciences industry
• Experience working in large global Clinical Research Organizations (CROs)
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25%
• Qualified candidates must be legally authorized to be employed in United States. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position
• 7+ years of working in software, or consulting
• SaaS/cloud experience in Clinical Operations management
• Experience working with Veeva Vault