Site Reliability Engineer - Remote

Optum is focused on transforming health care through innovative technology solutions. The Site Reliability Engineer will architect and maintain cloud environments, working closely with software engineers and DevOps teams to ensure a secure and high-performance infrastructure.

Responsibilities:

• Build, operate, and support IaaS and PaaS infrastructure in Azure and AWS commercial and government cloud environments under established architecture and standards
• Partner with development teams to help define, track, and report on SLIs, SLOs, and SLAs
• Contribute to the development and support of platform services, including provisioning, configuration, deployment, and day to day operations
• Integrate applications and platforms with centralized logging, monitoring, metrics, and incident management systems
• Configure and maintain observability tools (dashboards, APMs, alerts) to help engineering teams safely operate applications in production
• Participate in an on-call rotation to support software and cloud infrastructure, following documented runbooks and escalation paths
• Support root cause analysis efforts and assist with remediation by implementing automation, monitoring improvements, and reliability fixes
• Maintain and enhance operational tooling, scripts, and frameworks used for platform and service support
• Execute performance and resiliency testing for platform services using existing frameworks and tools
• Configure and tune alerts related to performance, availability, cost, security, and compliance signals
• Follow and help improve operational processes, contributing automation to reduce manual and repetitive support activities

Requirements:

• 4+ years of experience working in a Site Reliability Engineering, Cloud Engineering, or DevOps role
• Hands-on experience supporting Kubernetes (managed or bare metal) clusters in production environments
• Some hands-on experience with monitoring and observability tools (e.g., Azure Monitor, Splunk, Dynatrace, Grafana, Prometheus)
• Experience using Infrastructure as Code (IaC) tools such as Terraform or Pulumi
• Experience supporting infrastructure and applications in production cloud environments
• Experience interacting with or supporting systems that expose RESTful APIs
• Solid working knowledge of at least one major cloud service provider (Azure preferred, AWS acceptable)
• Working knowledge of networking fundamentals and common internet protocols
• Understanding of identity and access management (IAM) concepts and best practices
• Basic understanding of security concepts including encryption, PKI, and common application security risks (e.g., OWASP)
• Familiarity with Kubernetes deployment and GitOps tools such as Helm, ArgoCD, or Flux
• Familiarity with IDEs and source control tools such as Visual Studio Code, GitHub, GitLab
• Ability to participate in a 24/7 on-call rotation following documented procedures and escalation paths
• United States Citizenship
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy