Senior Manager of Marketing Communication

CSC ServiceWorks is a company dedicated to making everyday life easier for millions through innovative laundry and air solutions. The Senior Manager of Marketing Communication will lead the marketing communications strategy, ensuring consistent messaging and alignment with business priorities across various channels.

Responsibilities:

• Own CSC’s internal and external narrative, ensuring clarity, consistency, and alignment across audiences and channels
• Shape and protect CSC’s brand architecture, tone, and voice to ensure brand continuity
• Lead storytelling efforts that bring CSC’s mission, people, and customer impact to life
• Identify, develop, and curate meaningful customer and partner testimonials, particularly to support B2B storytelling in partnership with the Sr. Manager
• Support executive communications, thought leadership, and high‑visibility messaging in close partnership with the Sr. Director
• Draft and refine executive materials including talking points, presentations, announcements, and messaging frameworks
• Prepare leaders for internal and external communications moments with clear, on‑brand narratives
• Own hands‑on internal communications strategy and execution
• Translate company priorities, changes, and initiatives into clear and engaging messages for internal audiences
• Partner with senior leaders and cross‑functional teams to ensure employees remain informed and aligned
• Oversee CSC’s social media strategy, ensuring messaging aligns with brand, narrative, and business priorities
• Manage and guide team member responsible for day‑to‑day social execution
• Serve as the primary point of contact for CSC’s PR agency of record, setting priorities, reviewing materials, and measuring impact
• Lead external communications including press releases, media outreach, and corporate announcements
• Manage and mentor one Specialist role
• Collaborate closely with Growth Marketing, Partnerships, Product, Customer Success, Revenue Management, and executive leadership to ensure communications support business goals
• Other Duties As Assigned

Requirements:

• Minimum 6 years of experience in B2B marketing communications, corporate communications, PR, or brand storytelling. Bonus if experienced in B2B2C or B2C
• Proven ability to shape and manage internal and external narratives for complex organizations
• Hands‑on experience with internal communications, executive messaging, and external communications
• Experience overseeing social media strategy, platforms, and brand voice
• Proven experience managing PR agencies and external partners
• Strong understanding of brand architecture and brand continuity
• Experience managing at least one direct report
• Exceptional writing, editing, and storytelling skills
• Comfortable working with senior executives and navigating high‑visibility communication moments