Customer Success Manager

Zeta Global is an AI-Powered Marketing Cloud that simplifies sophisticated marketing for enterprise customers. They are seeking a results-driven Client Success Manager to maintain strong client relationships, influence campaign performance, and drive account growth through strategic support and collaboration with cross-functional teams.

Responsibilities:

• Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth
• Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience
• Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand client’s reporting methods
• Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth
• Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals
• Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance
• Lead client meetings, including weekly status updates and Quarterly Business Reviews- ensuring action items and strategic next steps are documented and executed
• Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs
• Maintain clear documentation of processes, timelines, and deliverables across your accounts

Requirements:

• 2-3 years of experience in digital advertising, marketing, or client services
• Strong client management and communication skills, with confidence leading data driven conversations
• Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting
• Comfortable working cross-functionally with technical and non-technical teams
• Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data
• Experience with campaign management tools, platforms, or reporting systems a plus
• Self-starter with a collaborative attitude, eager to learn and contribute
• Willingness to travel as needed