Remote Customer Service Representative - Bilingual

Precision Pipeline Solutions is one of the nation’s fastest-growing private companies in the natural gas and electric utility contracting industry. They are seeking a Call Center Representative to serve as a liaison between the company and its customers, focusing on solving customer issues and ensuring satisfaction.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements:

• Applicants must reside in NY, CT or PA
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Microsoft Office experience required
• Your internet connection speed greater than or equal to a download rate of 200 Mbps and an upload rate of 50 Mbps
• You can connect to your internet provider's service with a hard-wired connection?
• You able to provide a professional setting while working that is free from noise or distraction?
• High school or equivalent (Required)
• Customer service: 3 years (Required)
• Call center: 3 years (Required)
• Data entry: 1 year (Required)
• Administrative: 1 year (Required)
• English (Required)