Customer Service - Account Specialist

THE SAFARILAND GROUP is dedicated to saving lives and is seeking a Customer Service - Account Specialist to provide support for customer requests through various communication channels. The role involves answering calls, responding to emails, and ensuring timely and accurate handling of customer transactions and inquiries.

Responsibilities:

• Meet all assigned responsibilities and goals, to include volume of calls answered and emails responded to
• Receive, document, coordinate and complete the following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives
• Orders and related requests
• Returns and related requests
• Information requests
• Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives
• Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
• Owns the customer experience throughout the entire life cycle of the relationship
• Perform other duties as assigned by the Manager of Customer Service
• Research billing discrepancies and provide feedback on findings

Requirements:

• High School Diploma or General Education Degree (GED)
• Minimum of three (3) year of Customer Service experience required
• Intermediate understanding of telephony concepts, practices, and procedures
• Excellent verbal and written communication skills
• Ability to work within a team environment
• Basic knowledge of firearms, types and usage
• Ability to coordinate with various levels of management within different functional areas
• Experience with MS Office Suite
• Intermediate knowledge of company products, practices, and procedures
• Only apply if you live in the following states: AL, AK, AZ, AR, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WV, WI, W