Customer Success Manager

Guidde is an AI digital adoption platform that helps organizations transform workflows into rich, multi-format documentation. The Customer Success Manager will lead onboarding for enterprise customers, drive revenue retention, and execute account expansion strategies.

Responsibilities:

• Lead Enterprise customer onboarding - manage end-to-end implementation and adoption for high-value accounts
• Drive revenue retention and renewals - ensure contract renewals and maintain strong customer relationships to minimize churn
• Execute strategic account expansion - identify upsell opportunities and growth initiatives within existing accounts
• Develop and deliver training programs - create comprehensive programs tailored to customer needs and use cases
• Create compelling business cases - develop ROI-focused business reviews and expansion strategies
• Monitor and optimize customer health - track metrics and maintain proactive communication with key stakeholders