Product Designer, Content

Point is a company dedicated to making homeownership more valuable and accessible. As a Product Designer for Content, you will translate complex financial concepts into clear, engaging language for homeowners, collaborating with various teams to enhance the customer journey.

Responsibilities:

• Translate complex financial and process concepts into understandable, motivating language homeowners can act on—across email, text, and in-product flows
• Review homeowner research, call recordings, and funnel data to inform what to write
• Apply and help maintain Point's writing guidelines and messaging framework across customer touchpoints
• Collaborate with product designers, PMs, engineers, marketing, and sales
• Partner with legal, compliance, and ops to get copy reviewed, approved, and shipped
• Draft scripts and copy for AI-driven experiences like chat, voice, and our knowledge base
• Monitor copy performance — open rates, click-through, conversion — and iterate based on what you learn

Requirements:

• 2+ years of professional writing experience in content design, product design, UX writing, or a closely related field
• A portfolio that shows strong writing across multiple formats, such as product copy, emails, long-form, or marketing
• Active user of AI tools in your day-to-day work — you use them to draft, edit, research, and explore ideas
• Comfortable working with subject matter experts and incorporating feedback from many stakeholders
• Detail-oriented with grammar, tone, and consistency
• Curious about the customer — you want to understand who you're writing for, not just what to say
• Open to feedback and quick to iterate
• Experience writing for fintech, financial services, or other regulated/complex industries
• Experience writing prompts, knowledge bases, or guardrails for production AI experiences
• Familiarity with A/B testing copy such as subject lines, headlines, and button text
• Experience drafting test plans, surveys, or light user research on copy