Strategic Business Analyst

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. The Strategic Business Analyst will lead enterprise accounting operations, improve reporting speed and analytical quality, and support executive decision-making through automation and advanced analytics.

Responsibilities:

• Lead enterprise accounting operations across multiple business functions while strengthening financial governance, reporting accuracy, operational controls, and regulatory compliance within a rapidly scaling manufacturing environment
• Oversee enterprise close processes, financial consolidations, account reconciliations, and reporting timelines while implementing automation strategies and AI-enabled workflows that improve accuracy, visibility, and operational scalability
• Establish enterprise accounting standards, reporting controls, and financial governance frameworks ensuring consistency, transparency, and compliance across operational and financial processes
• Lead accounting transformation initiatives focused on workflow modernization, automation enablement, process optimization, and scalable operational accounting practices supporting enterprise growth objectives
• Drive enterprise accounting workflow assessments to identify process inefficiencies, control gaps, operational bottlenecks, and reporting inconsistencies impacting financial performance and operational scalability
• Develop and maintain scalable accounting control structures, governance standards, and monitoring frameworks supporting financial accuracy, regulatory compliance, and operational resilience
• Lead implementation and optimization of accounting technologies, AI-enabled automation capabilities, and reporting systems supporting scalable financial operations and enterprise decision-making
• Establish enterprise reporting frameworks, KPI strategies, and executive dashboards providing leadership with accurate visibility into financial performance, operational trends, compliance exposure, and business risks
• Strengthen enterprise accounting data governance, financial system integrity, and reporting controls supporting accurate financial analysis and executive decision-making
• Partner with Compliance, Quality, Legal, and Operations leadership to ensure accounting practices, financial controls, and reporting frameworks align with regulatory obligations and enterprise governance standards
• Conduct enterprise-level risk assessments focused on accounting operations, financial reporting exposure, operational dependencies, and compliance vulnerabilities impacting organizational performance
• Lead enterprise audit preparation activities, accounting documentation standards, and financial control testing initiatives supporting internal and external audit requirements
• Build and lead a high-performing accounting organization capable of supporting hyper-growth operations, financial transformation initiatives, and increasing enterprise complexity
• Lead highly complex cross-functional initiatives involving Finance, Operations, IT, Compliance, Quality, and Executive Leadership while aligning enterprise priorities, operational requirements, and financial governance objectives
• Establish operating rhythms, governance frameworks, performance expectations, and accountability structures supporting scalable accounting operations and enterprise execution

Requirements:

• 8+ years of experience in business analysis, operational transformation, customer experience strategy, or enterprise process optimization
• 5+ years leading complex cross-functional transformation initiatives across multiple operational domains
• Experience driving enterprise modernization initiatives, workflow redesign, and scalable operating model development
• Strong experience with AI-enabled service technologies, CRM/case management platforms, workflow automation, and contact center modernization initiatives
• Hands-on experience supporting and optimizing NICE CXone platforms, including IVR workflows, routing strategies, interaction analytics, agent desktop tools, and reporting capabilities
• Advanced proficiency with data analysis and visualization tools such as SQL, Power BI, Tableau, and Excel
• Demonstrated ability to influence senior leadership, manage change initiatives, and align cross-functional stakeholders in regulated operational environments
• Enterprise operational transformation leadership in regulated healthcare or high-growth service environments
• Advanced systems thinking with the ability to design scalable, enterprise-wide operational architectures
• Deep expertise in customer service, contact center operations, omnichannel workflows, and customer experience strategy
• Strong understanding of AI-enabled service operations, conversational AI, workflow orchestration, interaction analytics, and automation strategy
• Expertise in future-state operating model design, process governance, organizational change management, and operational standardization
• Advanced business process analysis, workflow optimization, and service design methodologies
• Executive-level facilitation, strategic communication, and stakeholder influence capabilities
• Strong analytical and data interpretation skills with experience translating insights into strategic business outcomes
• Ability to balance strategic planning with operational execution in fast-paced transformation environments
• Knowledge of regulated healthcare operations, operational risk management, and compliance considerations