Customer Success Manager - Renewals
Seattle, Washington, United States of America
Full Time
3 weeks ago
$90,000 - $110,000 USD
Visa Sponsor
Key skills
AIExpressCRMLeadershipCommunicationCustomer SuccessAccount Management
About this role
Yoodli is an AI roleplay simulator focused on enhancing communication skills and is seeking a Customer Success Manager - Renewals. In this role, you will manage the renewal process for a high-volume customer segment, oversee pricing negotiations, and ensure timely renewals while maintaining accurate pipeline data.
Responsibilities:
- Own the full renewal lifecycle for a high-volume book of business
- Manage a growing portfolio of Tier 4 renewals ($10K and under) with increasing quarterly transaction volume
- Run a structured cadence - 120-day, 90-day, and 60-day touchpoints - to drive on-time renewals
- Lead pricing negotiations and contract restructuring conversations directly with customers
- Identify and execute save plays for at-risk renewals, partnering with CSMs when strategic context is needed
- Maintain accurate pipeline and forecast data in the CRM at all times
- Build repeatable motions that keep pace with a rapidly growing transaction volume
- Develop and refine renewal playbooks, email templates, and talk tracks for the Tier 4 segment
- Surface patterns in churn, downsell, and objection themes to inform broader CS and Product strategy
- Partner with RevOps to improve renewal workflows, automation, and reporting
- Maintain rigorous CRM hygiene, every deal, every stage, every note
- Collaborate across teams to protect and grow revenue
- Work closely with CSMs to stay informed on account health and adoption context ahead of renewal conversations
- Flag expansion signals to Account Management or CSMs when customers express interest in growing their usage
- Partner with Finance and Legal on non-standard terms, co-terms, and restructuring
- Share customer feedback and renewal insights with Product and CS leadership