MSC Tier 3 IT Data Center Engineer (Req#1003)

ePlus inc. is a company that believes technology is a people business, and they are seeking a Managed Service Center Tier III Data Center Engineer. This role involves providing Data Center infrastructure support, resolving incidents, and driving positive change while working closely with clients and team members.

Responsibilities:

• Data Center/systems support in a Managed Services Center
• Must be able to work seamlessly with team to troubleshoot, isolate, and diagnose common and complex problems
• Must take ownership of task work and be able to work independently to resolve customer issues and requests with minimal assistance or oversight
• Resolve and manage problems immediately. Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
• Provide systems support functions for client end systems, which includes troubleshooting, diagnosis, and resolution. Follows through until problems are resolved
• Maintains current and high-level technical skills and certifications in the Data Center field of expertise
• Keep abreast of developments in computing technology and solutions to common problems

Requirements:

• Experience/training with Pure, NetApp, Nutanix, Cisco UCS, VMware vSphere/ESX(i)
• Understanding of NAS (CIFS and NFS), SAN (iSCSI and FCP), and Fibre Channel over Ethernet (FCoE)
• Troubleshooting Skills: Hardware: Pure, Cisco UCS, NetApp, Nutanix and VMware vSphere
• Knowledge of drives, controllers, HA, DRS, vMotion, and Storage vMotion
• Multi-vendor compatibility, interoperability, and troubleshooting
• Hardware/Software fault isolation and remediation
• Ability to interface directly with end customers
• Ability to track efforts within existing ticketing system
• NCDA, NCIE, CCNA Data Center, VCP upon hire or within 6 months of employment
• High school diploma required
• 5 or more years of Data Center systems administration experience
• Willingness to be on call, 2 weeks on (1 week primary / 1 week back-up), 3 weeks off and attend to technical issues outside of normal business hours
• DevOps – Ansible, Python, and experience with Restful API's (highly desired)
• College preferred