Develop, research, test, and implement business process improvements, procedures, and system changes
Evaluate business process changes to identify and document business impacts and benefits
Act as subject matter expert to provide business requirements for process improvements and system enhancements
Conduct effective interviews/research to determine and document the stakeholders, business needs, and requirements
Create and analyze workflow diagrams
Review technical design deliverables to ensure business objectives are reached
Provide training, including identification of needs, development of materials, communications of changes, manuals, etc.
Provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management
Develop presentations of materials, models, findings, plans, and/or conclusions
Continually look for process improvement strategies

Bachelor’s Degree in Business Administration or related field, or equivalent experience
2+ years of experience in data gathering, research & analytics, problem identification, and presenting solution recommendations
Experience with financial and risk analysis, making recommendations, and preparing business cases, including cost-benefit analysis
2+ years of experience using project planning techniques and methodologies
2+ years of business process analytics skills in Excel, flowcharting, activity diagrams, and workflow models
Understanding and ability to explain related IT systems and their impacts
Ability to multitask and work in a team environment
Ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups

Business Analyst

Key skills