Marketing Operations Program Manager, Sold Funnel

Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The Marketing Operations Program Manager, Sold Funnel will lead programs to enhance sales development efficiency, manage key workstreams, and partner with various teams to deliver scalable solutions.

Responsibilities:

• Create and lead programs to transform sales development with AI SDRs
• Lead requirements, selection, contracting, implementation, and adoption of third party software; drive new custom features in the company’s implementation of third party software
• Own end-to-end program delivery for initiatives; maintain program communications; address recurring sales development operational challenges; define objectives, success metrics, and build repeatable processes that scale
• Partner with product and engineering teams to scope business requirements, coordinate discovery, and translate operational needs into product requirements for internal tooling
• Coordinate review cycles, pilots, and feedback collection during program execution; summarize required changes, identify launch-blocking issues, and escalate risks as needed
• Drive ongoing operations improvements through process innovation, automation, and the adoption of AI-powered tools to increase productivity and transform workflows
• Maintain scalable documentation and support coordination with local and global teams and cross-functional partners across time zones
• Partner with sales development managers and analysts to define metrics, create dashboards, and implement regular dashboard reviews to ensure adoption and impact of initiatives

Requirements:

• 6+ years of experience in B2B marketing/sales/revenue operations or a related program management role in a high-growth technology environment
• 3+ years of experience working day-to-day with CRM platforms, lead management, and Sales Development tools like Gong, Salesloft, Outreach, Orum, Dialpad, Vidyard, Qualified, and Clay
• 3+ years of experience in end-to-end program management of cross-functional marketing, sales, and engineering initiatives
• Experience building AI agents, including examples of agents you have deployed and examples of ways you are using AI on a daily basis beyond chat
• 3+ years of experience doing your own analysis using queries, dashboards, and AI and partnering with analysts and data scientists for more complex analytics needs
• 3+ years of experience defining your own scope and goals and collaborating with a distributed, global team to deliver on them
• Excellent written and verbal communication skills, including the ability to convey complex operational concepts to diverse stakeholders across marketing, sales, and engineering
• 3+ years of experience with Salesforce, including lead management, campaign attribution, and marketing-to-sales data flows
• Experience implementing AI tools to improve marketing operations workflows and productivity
• Experience working with global teams on a day-to-day basis
• Experience in the financial services, payments, or B2B software industries