Senior Product Definition Engineer

PTC is a leading company transforming the physical and digital worlds through innovative software solutions. The Senior Product Definition Engineer at Onshape is responsible for addressing customer technical issues, fielding improvement requests, and collaborating with various teams to enhance user experience and product functionality.

Responsibilities:

• Develop a deep knowledge of Onshape’s capabilities and stay up to date with constantly expanding feature-set
• Provide technical assistance and expertise to users and report insights back to departments within Onshape
• Provide high velocity email-based transactional support directly to Onshape commercial users
• Treat support as a feedback mechanism to product development for how users use Onshape
• Answer questions and provide appropriate resources to self-learning and educational content
• Triage requests for new functionality and write specifications for new features
• Reproduce and document software bugs and report them to development
• Be an ambassador to the Onshape community on the Forum

Requirements:

• Bachelor's degree in Engineering
• 2+ Years of CAD experience
• 4+ Years of Mechanical engineering / Design experience
• Must be in Pacific or Mountain time zones
• Develop a deep knowledge of Onshape's capabilities and stay up to date with constantly expanding feature-set
• Provide technical assistance and expertise to users and report insights back to departments within Onshape
• Provide high velocity email-based transactional support directly to Onshape commercial users
• Treat support as a feedback mechanism to product development for how users use Onshape
• Answer questions and provide appropriate resources to self-learning and educational content
• Triage requests for new functionality and write specifications for new features
• Reproduce and document software bugs and report them to development
• Be an ambassador to the Onshape community on the Forum