Field Service Engineer

Bio-Techne is a company focused on enabling cutting-edge research in Life Sciences and Clinical Diagnostics. They are seeking an experienced Field Service Engineer to provide customer support and maintain protein analysis instrumentation across the UK/Nordics region.

Responsibilities:

• Deliver onsite customer facing and Home-based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment
• Ability to prepare samples for instrument testing as required, basic laboratory skills essential
• Works independently with minimal direct supervision
• Manage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents
• Timely submission of service reports to clients and monthly expense / travel claims
• Management of personal inventory for successful repairs and field support
• Work collaboratively to support the sales team with pre and post sales enquiries and tasks
• Support the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues

Requirements:

• Fluent Business English. Any other European language would be a plus
• BA, Masters in an engineering / science field or 2 years' experience in hi-tech sector
• A minimum of 2 years' experience in industrial / scientific sector, preferably in a similar industry
• Personal Computer repair skills and strong computer skill set, (Windows and Microsoft products)
• Ability to travel as necessary – Travel 90%
• Strong brand ambassador
• Excellent written and verbal communication skills in English
• Proven customer-oriented skills in technical support and problem solving
• Strong organizational and administration skills
• Excellent attention to detail, time management and process management
• Professional demeanour
• Flexible and willing to travel for work-related purposes as necessary
• Self-directed and creative
• Basic laboratory skills