Customer Service Rep – Remote (Bilingual: English / Spanish)

Concentrix is a forward-thinking global organization that fosters an inclusive culture. They are seeking a remote Customer Service Representative who will provide customer service support and help resolve routine problems regarding client products and services.

Responsibilities:

• Brindar soporte al cliente entrante utilizando una guía de flujo de llamadas en el idioma preferido del cliente
• Ayudar a los clientes a resolver problemas técnicos básicos
• Rastrear, documentar y recuperar información en bases de datos
• Ofrecer productos y/o servicios adicionales
• Ofrecer experiencias expertas al cliente…con una sonrisa

Requirements:

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence