Randstad Digital Americas is a world leader in matching great people with great companies. They are seeking dedicated, empathetic, and detail-oriented individuals to join their specialized remote team as Customer Service Representatives, providing clarity and support to customers regarding their core benefits during significant moments.
Responsibilities:
- Serve as the primary point of contact for policyholders, addressing inquiries regarding specialized product coverage and claim life cycles with high levels of empathy
- Navigate a sophisticated suite of internal databases and administrative tools to verify policy details and update account information in real-time
- Break down complex administrative requirements into actionable steps for customers, ensuring they understand the documentation needed for successful claim processing
Requirements:
- High school diploma or equivalent
- 2 years of experience in customer service or related field
- Proven ability to communicate complex information clearly and compassionately while maintaining a professional demeanor over the phone
- Technical proficiency with the ability to learn new software quickly and manage multiple browser tabs and applications simultaneously
- Active Listening
- Telephone Etiquette
- Customer Service
- Call Center
- Additional education or professional certifications in a related field