Remote Customer Service Representative

Randstad Digital Americas is a world leader in matching great people with great companies. They are seeking dedicated, empathetic, and detail-oriented individuals to join their specialized remote team as Customer Service Representatives, providing clarity and support to customers regarding their core benefits during significant moments.

Responsibilities:

• Serve as the primary point of contact for policyholders, addressing inquiries regarding specialized product coverage and claim life cycles with high levels of empathy
• Navigate a sophisticated suite of internal databases and administrative tools to verify policy details and update account information in real-time
• Break down complex administrative requirements into actionable steps for customers, ensuring they understand the documentation needed for successful claim processing

Requirements:

• High school diploma or equivalent
• 2 years of experience in customer service or related field
• Proven ability to communicate complex information clearly and compassionately while maintaining a professional demeanor over the phone
• Technical proficiency with the ability to learn new software quickly and manage multiple browser tabs and applications simultaneously
• Active Listening
• Telephone Etiquette
• Customer Service
• Call Center
• Additional education or professional certifications in a related field