Linux Support Engineer

JetRails is a hosted infrastructure provider for mission-critical web applications. They are seeking a Linux Support Engineer to provide technical support for customers, manage advanced Linux and AWS server issues, and contribute to team documentation and training efforts.

Responsibilities:

• Provide technical support for customers via phone, ticket system or messenger
• Provide support in a wide range of advanced Linux and AWS server management issues
• Use critical thinking skills to identify and resolve technical problems
• Maintain effective communication with internal and external channels
• Provide short-term resolutions and develop preventative measures for the longer term
• Monitor server alerts for any performance issues and address them appropriately
• Help create internal documentation as well as customer facing knowledge base
• Assist in onboarding, training and mentoring new team members
• Keep up to date with relevant technologies

Requirements:

• 1+ years of experience in customer service/technical support via phone or ticketing system
• Experience as System Administrator, or End User of a Linux Operating System
• OS: Ubuntu, CentOS, CloudLinux
• Fundamentals: DNS, Networking, IP routing
• Database: MySQL
• Control Panel: cPanel, AWS
• Experience with troubleshooting in multi-user environments
• Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc)
• General understanding of networking (TCP/IP, DNS, Routing, E-Mail)
• Demonstration of independent thinking and decision-making abilities
• Ability to multitask, adapt to changes quickly, and to prioritize work
• Excellent communication, availability and interpersonal skills
• Strong troubleshooting skills in a fast-paced environment
• Open to 24/7 support environment
• Availability to possibly working weekends
• Availability to working overnight shifts
• Energy, drive, enthusiasm and determination
• Yearns for the best outcome and looking towards the positive
• Team focused - looks to the success of the whole and see the bigger picture
• Desire to go above and beyond
• Willingness to learn