Customer Experience Manager

Bennie is an employee benefits services and technology firm that helps companies create a healthier workplace. The Customer Experience Manager is responsible for driving customer satisfaction and retention by managing service relationships and delivering exceptional service experiences for assigned customers.

Responsibilities:

• Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction
• Support execution of the annual customer account plan for all assigned customers
• Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables
• Lead customer open enrollment presentations
• Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives
• Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments
• Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities
• Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators
• Other duties as assigned

Requirements:

• 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business
• Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio
• Life & Health Producer's License
• Working knowledge of MS excel, Word, and PowerPoint
• Experience working with today's leading HR/Benefits technology platforms
• Experience in both large- and small- group benefits consulting