Customer Experience Manager

Bennie is an employee benefits services and technology firm that helps companies create a healthier workplace. The Customer Experience Manager is responsible for driving customer satisfaction and retention by delivering exceptional service experiences for an assigned book of business and maintaining relationships with customers and external partners.

Responsibilities:

• Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction
• Support execution of the annual customer account plan for all assigned customers
• Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables
• Lead customer open enrollment presentations
• Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives
• Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments
• Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities
• Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators
• Other duties as assigned

Requirements:

• 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business
• Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio
• Life & Health Producer's License
• Working knowledge of MS excel, Word, and PowerPoint
• Experience working with today's leading HR/Benefits technology platforms
• Experience in both large- and small- group benefits consulting