Patcraft Sales Development Specialist- Northeast(remote)

Shaw Industries is a leading company in flooring solutions, and they are seeking a Sales Development Specialist to contribute to sales growth. The role involves partnering with Account Executives to advance sales strategies, providing necessary information, and generating business intelligence to qualify accounts and projects.

Responsibilities:

• Provide Salesforce training for new Account Executives and internal partners, ensuring they are proficient in system use
• Generate comprehensive reports, including 3-year revenue analysis, Tableau visualizations, transaction history, and account base information
• Troubleshoot and resolve issues within the CSI system, manage mass account transfers, hardcode accounts to the correct sales managers, and merge duplicate accounts to maintain data integrity
• Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave. Customer facing as needed
• Partner with Connect/Inform to create compelling marketing newsletters, email blasts, and promotional items that drive engagement and sales
• Collaborate with the Strategy and Insights team on new sales initiatives, including developing business plans and promotional incentives to drive growth
• Manage dealer price lists, including inputting ESP and Diverzify data accurately
• Ensure the integrity and accuracy of data within SFDC, including updates and troubleshooting
• Serve as a backup for Account Managers during their leave, vacation, or on an “as needed” basis, ensuring continuous support and client engagement
• Partner with Customer Service to input new customers into Salesforce, ensuring a seamless onboarding process
• Maintain excellence in managing pricing, product inquiries, and identifying new selling opportunities
• Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage
• Handle and resolve customer claims efficiently, providing appropriate solutions
• Provide expert recommendations for replacement products based on customer needs and preferences
• Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction
• Organize and coordinate Lunch & Learn sessions to promote products and services
• Conduct basic market research to assist Account Executives in finding potential business opportunities
• Contact Research through Zoom info to find basic contact info for targeted end-users
• Create and manage simple prospect lists by analyzing basic market reports and helping to complete remedial account maps
• Document customer insights for the sales team to use during appointments
• Log leads and update project status within the territory

Requirements:

• High School education or equivalent
• 2+ years sales support experience
• Support up to 20 account executives at one time
• Located in Eastern standard time zone
• CRM experience (Salesforce preferred)
• Data/reporting tools (Excel, Tableau exposure)