Customer Success Manager, Instrument and Equipment Services – NAM

Thermo Fisher Scientific Inc. is the world leader in serving science, with a mission to enable customers to make the world healthier, cleaner, and safer. The Customer Success Manager is responsible for selling service products, building customer relationships, and collaborating with partners to achieve financial goals.

Responsibilities:

• Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions
• Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%
• Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business
• Actively acquire and consult with existing and new customers for the sale of service products
• As required, prepare sales reports, statistics, and forecast summarys
• Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities
• Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information
• Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads

Requirements:

• Bachelor's degree in Business, Science, Finance or equivalent work experience preferred
• 3-+yrs of sales experience with proven ability to qualify opportunities, and close deals
• Capable of prioritizing, being effective, and strong negotiation skills
• Prior experience in similar roles (sales, tele-sales, sales administration) in a corporate/matrix organization is preferred
• Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively
• High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities
• High self-motivation, team spirit, flexibility, and a positive demeanor
• Knowledge in the field of instrumental analytics/life sciences
• Excellent IT skills, including MS Office, SAP ERP, and CRM systems
• Ability to travel to customer locations up to 25%; includes overnight travel
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement