Sales AI Engineer

Figma is a company dedicated to making design accessible to all, and they are seeking a Sales AI Engineer to build AI-enabled workflows within their sales operations. The role involves designing and operationalizing AI-powered solutions that enhance the daily execution of sales teams, integrating various systems, and ensuring data quality.

Responsibilities:

• Build and operationalize AI-powered workflows that improve daily execution for sales reps and managers (e.g., account insights, CRM hygiene, coaching workflows, outbound research/personalization)
• Integrate across the GTM stack using APIs, automation platforms, and lightweight internal tools; ensure clean data flow and reliable execution
• Apply LLMs pragmatically: choose the lightest safe solution, constrain outputs, and build quality checks and monitoring so workflows can be trusted in production
• Partner with SalesOps, Enablement, and GTM Systems to align on requirements, rollout, governance, and production deployment
• Create reusable patterns (templates, agents, connectors, documentation) that enable distributed adoption rather than central dependency
• Define success metrics for each workflow, track adoption and business impact, and iterate based on real usage and outcomes

Requirements:

• Experience shipping production-grade automations or internal tools across GTM systems (Salesforce + adjacent tooling), including integration troubleshooting and data hygiene
• Hands-on experience building LLM-powered workflows (OpenAI, Anthropic, or similar), with an ability to explain how you ensured quality and safety
• Strong coding ability plus comfort working with SQL and operational data
• Strong product and stakeholder instincts: you can translate ambiguous needs into shippable solutions, and you care deeply whether what you build is adopted
• Familiarity with agentic patterns and experience instrumenting/monitoring AI workflows in production
• Experience building internal Slack tooling or CRM-embedded experiences for sales teams
• Salesforce development depth or strong equivalent CRM engineering experience