Manager, Customer Success Managers

AlphaSense is a market intelligence company that empowers professionals to make smarter decisions through AI-driven insights. The Manager of Customer Success will lead and develop a team of product experts to ensure exceptional customer engagements and drive long-term success for key accounts in the financial services sector.

Responsibilities:

• Lead & Develop a High-Impact Team: Manage a group of approximately 10 Product Specialists, ensuring they have the skills, tools, and confidence to excel in both pre- and post-sales engagements
• Drive Client Value: Ensure PS-led engagements — from product demos to adoption campaigns — are persona-specific, data-driven, and tied to measurable outcomes
• Strategic Account Coverage: Partner with sales leadership to prioritize accounts, align team resources, and ensure we’re driving impact where it matters most
• Operational Excellence: Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights
• Cross-Functional Collaboration: Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives