Senior Software Engineer - Call Routing Product

EnrollHere, Inc. is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. They are seeking a Senior Software Engineer to lead the design, development, and optimization of their call routing platform, focusing on building scalable and reliable telephony solutions for enhanced customer experiences.

Responsibilities:

• Design and implement high-performance call routing algorithms and services
• Architect scalable, fault-tolerant systems capable of handling large volumes of concurrent calls
• Collaborate with product management to translate business requirements into technical solutions
• Develop and maintain integrations with telephony providers, CRM systems, and third-party APIs
• Implement automated testing strategies for telephony flows and routing logic
• Monitor, troubleshoot, and optimize call quality, latency, and system uptime
• Conduct performance benchmarking and capacity planning
• Mentor junior engineers and contribute to code reviews
• Work closely with DevOps and QA teams to ensure smooth deployments and operations
• Participate in on-call rotations for production support as needed