Security Engineer

Dahl Consulting is partnering with a leading Fortune 100 retail and e-commerce organization to hire a Security Engineer. This role focuses on providing Level 2 operational support for network security and secure access platforms, ensuring seamless and secure connectivity for a large workforce and customer-facing operations.

Responsibilities:

• Provide L2 support for VPN, proxy, and secure access issues impacting end users
• Troubleshoot and resolve connectivity issues across Windows and macOS environments
• Support and diagnose VPN and secure access clients, including Cisco AnyConnect and Zscaler (ZIA/ZCC)
• Identify and resolve issues across the endpoint-to-network security stack, including client configuration, connectivity, and policy impact
• Act as a primary contact for end-user connectivity issues, ensuring timely resolution and communication
• Work within a ticket-based support environment, prioritizing incidents effectively and providing status updates
• Escalate complex issues to engineering teams when necessary
• Support the reliability and performance of remote access and secure connectivity platforms
• Collaborate with cross-functional teams to improve service delivery and user experience

Requirements:

• 3–5+ years of experience in network security support or endpoint connectivity support (L2 level)
• Hands-on experience supporting and troubleshooting VPN and secure access clients, including: Cisco AnyConnect and Zscaler (ZIA and/or ZCC)
• Strong troubleshooting experience across: Windows and macOS operating systems, VPN connectivity, authentication, and proxy-related issues
• Ability to diagnose issues across the endpoint-to-network security stack (client configuration, connectivity, policy enforcement)
• Experience working in a ticket-based support environment with strong prioritization and communication skills
• Proven ability to resolve technical issues with minimal escalation
• Experience with Cisco AnyConnect
• Experience supporting or administering Zscaler policies or configurations
• Exposure to firewall platforms such as Check Point for troubleshooting and escalation support
• Familiarity with load balancing or proxy solutions such as F5 BIG-IP
• General understanding of LAN/WAN networking fundamentals related to connectivity troubleshooting