Principal Systems Engineer (Remote)

CareFirst BlueCross BlueShield is seeking a Principal Systems Engineer to manage and develop system requirements. The role involves leading systems engineering projects, analyzing system problems, and collaborating with stakeholders to ensure reliable software and systems.

Responsibilities:

• Identifies program objectives and technical development strategy; prepares System Engineering Management Plan, Work Breakdown Structures, master schedules, and key performance parameters. Develops and implements risk and opportunity management plans, identifies risks, assesses risks, develops mitigation plans, disaster recovery and tracks risks. Oversee the planning, design and implementation of system engineering projects
• Plan, develop and lead systems engineering project and efforts
• Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services, and support the root cause analysis. Develops and follows standard operating procedures for common tasks to ensure quality of service
• Manages customer and stakeholder needs, generates and develops requirements, and performs functional analysis. Fulfills business objectives by collaborating with network staff to ensure reliable software and systems
• Acts as a mentor for junior and senior team members
• Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration
• Expands engineering job knowledge and leading technologies by reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; educational opportunities and participating in professional societies

Requirements:

• Bachelor's Degree in Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 10 years of relevant IT systems engineering experience
• Knowledge of programming languages and web based technologies
• Proficient in Microsoft Office applications
• Ability to collaborate to solve technical problems across teams
• Excellent communication skills both written and verbal
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• Must be eligible to work in the U.S. without Sponsorship
• ITIL Foundations v3 within 180 Days