Lead - Account Executive (SaaS Sales)

Zenoti is a cloud-based software solution provider for the beauty and wellness industry. The Account Executive will lead prospects through a transformative buying experience, helping them rethink their operations and customer experience while managing the full sales cycle.

Responsibilities:

• Lead with insight: Deliver compelling, insight-led discovery that challenges the status quo and reframes how prospects think about their problems and opportunities
• Tailor your message: Align Zenoti’s platform to the prospect’s unique goals, whether it’s streamlining operations, increasing guest retention, boosting staff performance, or growing revenue across multiple locations
• Own the full sales cycle: From qualification to negotiation and signature, you’ll guide every step with confidence and control
• Build a strategic pipeline: In addition to working qualified leads from SDRs and marketing, you’ll proactively generate your own high-quality opportunities through smart outbound prospecting
• Collaborate to win: Work closely with SDRs, Technical Sales Engineers, and Marketing to design demos and conversations that speak directly to prospect pain points
• Create urgency and drive change: Use business cases, customer stories, and data to show the cost of inaction and help prospects justify the change internally
• Ensure a high-quality handoff: Transition closed accounts to our implementation and customer success teams with detailed notes and strategic context, ensuring smooth onboarding and customer satisfaction from day one
• Stay connected post-sale: Re-engage with existing customers to identify upsell opportunities, uncover challenges, and maintain long-term relationships
• Influence sales strategy: Share feedback from the field and work with your peers and leadership to continuously improve messaging, process, and performance across the team

Requirements:

• 5+ years of B2B sales experience, preferably in SaaS, with a consistent track record of exceeding quota
• Experience selling into small to mid-sized businesses, ideally in a multi-location or franchise model
• Direct experience using the Challenger Sales methodology or a similar insight-driven approach—you're confident teaching for differentiation, tailoring your message, and taking control of the deal
• Industry experience in the spa, salon, fitness, or wellness space is a big plus
• Ability to lead a multi-threaded sales process involving both operational and executive stakeholders
• Strong business acumen—you can reframe customer challenges, quantify impact, and align Zenoti's platform to deliver ROI
• Comfortable generating your own pipeline in collaboration with SDRs and marketing, not just relying on inbound
• Self-motivated, curious, and coachable. You enjoy learning and want to be part of a team that shares best practices and constantly improves
• Excellent presentation and communication skills—both written and verbal