Founding Operator

Fulcrum is a rapidly growing company that has achieved significant revenue milestones in a short time, serving major enterprise clients. As the Founding Operator, you will collaborate closely with the leadership team to tackle complex problems, drive strategic initiatives, and enhance operational efficiency using AI tools and methodologies.

Responsibilities:

• Take ownership of unstructured, high-stakes problems and convert them into clear frameworks, recommendations, and decisions
• Drive the analyses behind pricing, commercial strategy etc. across our enterprise customer base
• Produce board materials and executive narratives that meet a high analytical and storytelling bar
• Run deep-dives on account health, retention, expansion, and pipeline performance to inform GTM and customer strategy
• Partner with the product team on roadmap prioritization, customer-driven specs, and pilot design
• Support enterprise deployments alongside customer success, helping the largest brokerages onboard and adopt Fulcrum
• Build and operationalize GTM workflows, from outbound automations to renewal motions to internal reporting infrastructure
• Step into whatever the business needs most that week: customer escalations, hiring loops, ops processes, financial modeling. The scope is unbounded
• Treat frontier AI as a co-worker, not a tool. Use it to do the work of three people, and bring others along
• Build internal AI workflows, agents, and prompts that compress weeks of work into hours
• Stay at the bleeding edge of model capabilities and proactively bring new use cases into the company