Key skills
ServiceNow platformIT service management (ITSM)IT Operations Management (ITOM)Configuration Management Database (CMDB)Provisioning practicesServiceNow Common Service Data Model (CSDM)JavaScriptPythonPowerShellAgile development methodologiesScrumKanbanJiraStakeholder EngagementServiceNowAgileCommunicationCollaboration
About this role
ICONMA is a company that provides staffing and consulting services, and they are seeking a ServiceNow IT Operations Management Solution Engineer. The role involves designing and implementing ServiceNow ITOM and Event Management solutions, configuring and customizing the platform to meet business requirements, and collaborating with stakeholders to ensure effective solutions are developed and maintained.
Responsibilities:
- Design and implement ServiceNow ITOM and Event Mgmt solutions that meet business requirements and align with ITSM best practices
- Configure and customize ServiceNow ITOM to meet business requirements, including setting up workflows, business rules, and data models
- Configure, develop and maintain event management data models, setting up event rules, event scripts, and event workflows
- Develop and maintain ITOM data models, including data relationships and data governance
- Collaborate with stakeholders to gather requirements and design solutions that meet business needs
- Test and validate solutions to ensure they meet business requirements and are free of defects
- Provide technical support to resolve issues and answer questions from end-users and other stakeholders
- Stay up-to-date with ServiceNow releases and new features, and apply them to existing solutions as needed
- Document solutions, including ITOM data models, workflows, and business rules, to ensure knowledge transfer and maintainability
Requirements:
- Strong knowledge of the ServiceNow platform, including its features, functionality, and configuration options
- Strong knowledge of IT service management (ITSM) best practices and principles
- Strong knowledge of ITOM practices and principles
- Strong knowledge of CMDB and Provisioning practices and principles
- Working knowledge of the ServiceNow CSDM (Common Service Data Model) methodology
- Strong knowledge of scripting and coding principles, including JavaScript, Python, and PowerShell
- Agile development methodologies, including Scrum and Kanban
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and ability to deliver high-quality results
- Previous hands-on Agile experience using Jira
- Strong communication and stakeholder engagement skills with ability to operate independently
- Ability to manage multiple priorities within fast-paced, high-visibility environments