Senior IT Systems Engineer II (AI Native)

Life360 is a company dedicated to keeping people connected to their loved ones through innovative technology. The Senior IT Systems Engineer II will serve as the primary technical escalation point for the Help Desk and will focus on SaaS platform management, identity security, and automation within the IT Engineering team.

Responsibilities:

• Serve as the senior technical escalation point for the Help Desk on identity, SaaS, MDM, and authentication issues that exceed Tier 2 — owning resolution and feeding fixes back into platform configuration
• Act as the subject matter expert on Okta and our broader identity stack (user directories, SCIM provisioning, SSO integrations, group rules, authentication policies), and partner with departments to onboard new SaaS platforms cleanly
• Design, configure, and maintain Life360’s SaaS estate — Okta, Google Workspace, Slack, Zoom, Iru (formerly Kandji), Intune, Atlassian, GitHub, and AWS — with a focus on integration, governance, and lifecycle
• Evaluate, deploy, and govern AI-powered tools across the organization, and build AI-assisted workflows (including MCP integrations) that accelerate troubleshooting, audit investigations, and cross-platform operations
• Partner closely with the team’s automation and infrastructure specialists, contributing low-code automations and scripts (PowerShell, Python, JavaScript) where they accelerate the team
• Define and refine IT processes and policies — including identity lifecycle, access governance, and tool-selection criteria — so they scale as the company grows
• Maintain clear, current technical documentation and SOPs for critical workflows; mentor junior team members and act as a bridge across IT functions
• Participate in on-call rotations

Requirements:

• Demonstrated experience as a senior IT systems / SaaS platform engineer in a fast-moving, distributed environment
• Deep hands-on Okta administration (SSO, SCIM, group rules, authentication policies)
• Demonstrable experience administering and integrating Google Workspace, Slack, Zoom, Atlassian, GitHub, and AWS
• Experience with MDM platforms (Iru — formerly Kandji — and Intune)
• Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS, VLAN, VPN)
• Knowledge of Zero Trust principles and CIS-style hardening standards
• Proficiency in at least one scripting language (PowerShell, Python, or JavaScript)
• Comfort with low-code automation tooling
• Proven ability to evaluate emerging platforms quickly
• Ability to assess security posture and make practical build-vs-buy recommendations
• Excellent written and verbal communication skills
• Ability to produce documentation and training materials that other engineers can pick up and run with
• Okta Certified Administrator or higher
• Hands-on experience using AI/LLM tools (Claude, ChatGPT, Copilot)
• Comfortable working with/within IaC frameworks like Terraform