CUBE is a global RegTech business defining and implementing regulatory intelligence solutions for the financial services industry. The Senior Customer Success Manager will own and grow relationships with enterprise financial services clients, ensuring strong product adoption and delivering exceptional customer experiences.

Responsibilities:

Own customer health, adoption, and satisfaction across your accounts
Build senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams
Drive value realisation through regular reviews, insights, and success planning
Lead renewal strategy and execution, starting 6–12 months ahead of contract expiry
Deliver training, enablement, and best practice guidance to maximise platform usage
Act as the voice of the customer internally, influencing product and service improvements

Senior Customer Success Manager

Key skills

About this role

Responsibilities: