Client Sales Development Manager

Blackhawk Network is a leader in branded payment solutions, helping businesses grow revenue and engage consumers. The Client Sales Development Manager will manage key midmarket accounts while building new relationships through prospecting and nurturing existing business opportunities.

Responsibilities:

• Manage a portfolio of key clients, building and maintaining strong, long-term relationships that drive revenue and retention
• Proactively identify and close new revenue opportunities through upsell, cross-sell, and expanded program usage
• Lead initiatives to increase customer adoption, utilization, and satisfaction with Blackhawk Network
• Build and maintain a healthy sales pipeline with appropriate coverage to meet and exceed annual targets
• Accurately forecast revenue and share clear, timely projections with sales leadership
• Identify and pursue opportunities across multiple buyer personas (e.g. Marketing, Research, HR) seeking scalable reward and payout solutions
• Cultivate relationships through personalized, value-driven communication (targeted content, industry insights, relevant company updates, etc.) to advance opportunities through the funnel
• Act as a consultative partner, advising customers on how rewards and incentives can drive engagement, participation, and loyalty across their programs
• Deliver compelling product demonstrations that connect our solutions to each prospect's unique business challenges
• Navigate complex organizations to identify and engage the right decision-makers and influencers
• Collaborate with the New Business Account team to ensure smooth account handoffs and an exceptional customer onboarding experience
• Surface objections with confidence, ask insightful discovery questions, and leverage business pain points to create urgency throughout the sales cycle
• Coordinate with cross-functional teams (marketing, product, operations) to deliver on customer objectives and support account growth
• Become a subject matter expert on Blackhawk Network's product suite staying current on enhancements and industry use cases
• Maintain exceptional CRM hygiene and data accuracy in Salesforce and Dynamics
• Leverage our technology stack including Gong, Salesforce, Dynamics, and SalesLoft to manage pipeline, analyze sales conversations, and drive effective engagement
• Share best practices across the team and actively contribute to a culture of continuous improvement

Requirements:

• +5 years of B2B sales experience with a proven record of meeting or exceeding quota
• Experience managing medium to large size customer portfolios and driving revenue growth through account expansion, where customer spend and transaction volume scale over time
• Exceptional communication and interpersonal skills, with the ability to engage and influence senior stakeholders
• Highly organized and data-driven, with strong time-management skills and the ability to juggle multiple priorities in a fast-paced environment
• A collaborative team player who also thrives as an independent self-starter
• Experience with incentives, rewards, customer engagement, and research participation solutions is a strong plus
• Proficiency in Salesforce and Dynamics is preferred. Experience with SalesLoft or similar sales engagement platforms is a plus
• Bachelor's degree preferred