Sr. Business Systems Analyst - Professional Services (Remote)

CrowdStrike, Inc. is a global leader in cybersecurity, dedicated to stopping breaches with advanced AI-native platforms. They are seeking a Senior Salesforce Business Systems Analyst to align technology solutions with business needs, manage FinancialForce and Salesforce systems, and ensure compliance with SOX controls.

Responsibilities:

• Partner with business stakeholders to maintain a prioritized strategic roadmap, and coordinate and execute Salesforce.com and Professional Services Automation (PSA) / FinancialForce projects and enhancements
• Provide strong analytical, problem solving, technical, and project management skills to effectively collect requirements, evaluate options, and design and deliver quality solutions
• Own functional tasks and deliverables, including: SOX reporting, process definition, requirements gathering and backlog management, vendor selection, fit/gap analysis, functional design, testing, training, reporting, support, and continuous improvement of business applications
• Create and maintain project, application and architectural design, and process documents
• Work to drive adoption and alignment across the company's business processes and systems
• Ensure the consistency and quality of data across the company
• Use and recommend best practices while delivering scalable high quality solutions

Requirements:

• Bachelor's degree (technical degree preferred)
• 7+ years of experience implementing, configuring and administering SaaS business systems for a software company, with at least 3 years of Salesforce and FinancialForce (or related) experience
• Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills
• Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership
• Proven ability to work creatively and analytically in a problem-solving scenario
• Strong knowledge and understanding of the Salesforce.com platform, eco-system and best-practices
• Salesforce.com certification (Administrator, Advanced Administrator) and FinancialForce/Certinia certifications preferred
• Experience with PSA concepts including resource management, project billing, and revenue recognition preferred
• Passion for creating a frictionless end user experience