Senior GTM Systems Engineer

Wiz is a fast-growing startup reinventing cloud security and empowering businesses to thrive in the cloud. As a Senior GTM Systems Engineer, you will drive operational excellence and scalability by managing the technical health and support of post-sales systems, ensuring seamless integration with Salesforce and optimizing workflows for the Services and Success teams.

Responsibilities:

• Act as the primary technical owner for the Salesforce to Planhat and Kantata integrations
• Design, build, and maintain data syncs (leveraging middleware like Workato where necessary), ensuring that health scores, usage data, and customer data flow accurately between systems with robust error reporting
• Open the 'black box' of legacy automations within Planhat and Kantata
• Audit existing logic, create comprehensive documentation, and implement optimizations to reduce technical debt and ensure the stack can scale
• Serve as a technical mentor to junior admins while driving internal process improvements, including standard operating procedures for documentation, deployment workflows, and technical debt management
• Partner closely with the GTM Systems & Tools team to translate business requirements into technical solutions, managing expectations and delivery timelines within an Agile framework
• Design and maintain robust configurations within Planhat and Kantata; establish automation standards that bridge the gap between Sales and Post-Sales to reduce manual entry and ensure data integrity throughout the customer lifecycle
• Provide expert technical support to Global Customer Success and RevOps teams, troubleshooting complex logic issues and ensuring accurate marketplace revenue reporting in Tackle
• Establish proactive monitoring and observability to identify sync errors early, ensuring the GTM stack remains secure, compliant, and optimized for FAANG-standard business operations

Requirements:

• 5+ years of experience as a GTM Systems Engineer or Business Systems Administrator, specifically supporting high-growth SaaS organizations
• Extensive experience managing Professional Services Automation (PSA) and Customer Success (CS) platforms (experience with Planhat and Kantata is highly preferred)
• Deep technical knowledge of the Salesforce platform, including advanced Flow, custom objects, and a sophisticated understanding of the data relationship between CRM and downstream tools
• Strong understanding of APIs (REST) and middleware (e.g., Workato) to facilitate custom connections and remediate limited OOTB error reporting
• Proficiency in SQL and an understanding of data warehouse structures (e.g., BigQuery) to reconcile product usage data and ensure data integrity for Post-Sales reporting
• A security-first and data-integrity mindset with a proven track record of ensuring system architecture remains secure and compliant as an organization scales
• A relentless pursuit of automated solutions to manual GTM processes, especially regarding the transition from 'Closed Won' in Salesforce to Customer Onboarding
• Ability to work effectively with functional partners, translating complex technical logic into clear business outcomes and actionable steps