Customer Service Representative

Tranzeal Incorporated is seeking a Customer Service Representative to provide high-quality support for dialysis treatment placement. The role involves professional communication with hospitals and internal teams while ensuring HIPAA compliance and delivering exceptional customer service.

Responsibilities:

• Respond promptly and professionally to placement requests via phone, email, fax, and web
• Coordinate with hospitals and centers to arrange dialysis treatments (visiting or permanent)
• Accurately enter and maintain patient data using CRM systems and internal tools
• Support emergency response efforts, including placing urgent treatment requests and patient check-ins
• Build and maintain positive relationships with healthcare providers and internal partners
• Meet departmental performance metrics and quality assurance standards
• Contribute to process improvements and knowledge database updates

Requirements:

• High-quality, contact center-based support experience
• Professional communication skills with hospitals, discharge planners, and internal teammates
• Maintaining HIPAA compliance
• Exceptional customer service skills
• Ability to respond promptly and professionally to placement requests via phone, email, fax, and web
• Experience coordinating with hospitals and centers to arrange dialysis treatments
• Accurate data entry and maintenance of patient data using CRM systems and internal tools
• Support emergency response efforts, including placing urgent treatment requests and patient check-ins
• Ability to build and maintain positive relationships with healthcare providers and internal partners
• Meeting departmental performance metrics and quality assurance standards
• Contributing to process improvements and knowledge database updates