Customer Service Support Rep - Remote

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives as a Customer Service Support Representative, where you will resolve customer inquiries and manage medical records while ensuring HIPAA compliance, all while working remotely.

Responsibilities:

• Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Work in multiple databases to research complex issues and questions
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements:

• High School Diploma or GED equivalent
• 1 year or more customer service experience
• Skilled in navigating multiple systems concurrently with strong computer competency and typing proficiency of 35 WPM or higher
• Ability to independently identify and take basic troubleshooting steps to resolve technical issues
• Flexible and the ability to manage and adapt to changing priorities quickly
• Strong verbal and written communication skills
• Knowledge of Microsoft Office
• Experience with Laboratory Information Systems
• Well organized and good time management skills in a multi-tasking environment
• Self-motivated; willing and able to learn and apply new processes, programs and information on a regular basis
• Critical thinking skills for analyzing complex information and resolving issues independently
• Ability to take ownership and ensure resolution to completion
• Ability to collaborate effectively within high-performing teams
• Strong capacity for flexibility and responsiveness in managing changing workloads and priorities
• Consistently demonstrates a high level of professionalism in customer interactions, ensuring respectful, courteous, and solution-focused communication
• Associates degree
• 1 year or more experience in a contact center or call center
• 1 year or more experience in the healthcare industry
• 1 year or more bilingual English and Spanish