Sr. Business Analyst

ALTOUR is a globally recognized leader in corporate travel management. The Senior Business Analyst leads the definition and delivery of innovative business requirements supporting a global corporate travel management ecosystem, focusing on automation, cost efficiency, and process improvement.

Responsibilities:

• Lead requirements gathering, analysis, and validation for complex, cross-functional initiatives involving global corporate travel systems, supplier integrations, OBTs, agent booking tools, automation, accounting systems and AI-enabled solutions
• Partner with Business Product Owners and stakeholders to recommend solutions, identify risks, dependencies, and opportunities for automation and cost-effective process improvements
• Document and formalize business requirements, functional specifications, and supporting analysis to ensure alignment with strategic objectives and technical feasibility
• Produce clear, high-quality business and system requirements documentation, including user instruction and operational support materials
• Act as the primary liaison between Business Product Owners and software development teams, ensuring shared understanding and timely decision-making
• Define and document current-state and future-state business processes, system workflows, and end-to-end integration touchpoints
• Design functional system solutions that enable scalable, streamlined, and automated travel management operations
• Plan and coordinate requirements-related activities across development, testing, and business teams throughout the software development lifecycle
• Define system test plans, acceptance criteria, and execute functional and integration testing to validate business outcomes
• Manage work independently, engaging additional team members, subject matter experts, or leadership as needed to resolve issues
• Demonstrate accountability and ownership for all assigned deliverables, ensuring work is completed on time and to quality standards
• Identify issues or risks of significance, escalate appropriately, and ensure system and process documentation is maintained and up to date
• Perform analysis and tasks as assigned

Requirements:

• 10+ years of experience translating complex business needs into user stories and structured requirement frameworks
• Deep expertise in corporate travel operations, including distribution, booking, fulfillment, servicing, and settlement across airlines, hotels, OBTs, and agency environments
• 5+ years hands-on experience with Amadeus (Sabre experience preferred), including requirements definition, system design, testing, and release support
• Proven experience working closely with engineering teams across the full SDLC, from requirements and design through testing and deployment
• Strong background in system integration and vendor management, including GDSs, NDC providers, BPOs, and SaaS platforms
• Advanced analytical and technical skills, including expert-level proficiency in Microsoft Word, Excel, PowerPoint, SQL, and working knowledge of relational databases
• Highly effective communicator with the ability to influence senior leaders, multitask under pressure, think proactively beyond defined steps, and rapidly learn in unfamiliar or complex domains
• Strong knowledge of global travel agency operations, OBTs, mid-office automation, and travel agent facing technologies
• Experience using Jira and Smartsheets