Enterprise Solutions Engineer

NinjaOne is a company that unifies IT to simplify work for over 35,000 customers globally. They are seeking an Enterprise Solutions Engineer to drive their expansion into the enterprise market by owning the full technical sales cycle and collaborating with various teams to ensure customer success.

Responsibilities:

• Own the full pre-sales technical experience for enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages
• Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals
• Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption success
• Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management
• Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction
• Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model
• Represent NinjaOne at enterprise-facing industry events, conferences, and customer forums
• Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment
• Other duties as assigned

Requirements:

• Proficiency in Windows environments (registry, services, performance troubleshooting)
• Familiarity with Linux/macOS systems and basic command-line troubleshooting
• Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections
• Hands-on experience with RMM tools, ITSM platforms, and endpoint lifecycle management
• Experience with Salesforce, Jira, Highspot, or equivalent systems
• 10+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers
• Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale
• Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders
• Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms
• Understands how IT teams evaluate, implement, and scale solutions—along with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives
• Known for high emotional intelligence, technical credibility, and a customer-first mindset
• Operates well in ambiguity and brings a builder's mentality to scaling people, processes, and tools
• Scripting experience in PowerShell, JavaScript, &/or VBScript is strongly preferred
• Bachelor's degree preferred but not required
• Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus