Business Analyst - CPQ/SAP

Global Technical Talent is an Inc. 5000 Company seeking a contractor Business Analyst to lead end-to-end analysis, design, and delivery of CPQ-driven transformation initiatives. The role involves analyzing existing processes, defining requirements, and collaborating with various teams to design scalable solutions.

Responsibilities:

• Current State Assessment
• Analyze the existing quote creation process across SFDC, Oracle CPQ, and SAP, including configurator usage, pricing workflows, DAM approvals, and quote publication
• Synthesize field insights (AM, TSS, DM) to identify systemic inefficiencies, process bottlenecks, and data gaps
• Map end-to-end workflows, including integrations (SFDC, CPQ, SAP)
• Requirements Elicitation & Definition: Translate business pain points into structured functional and technical requirements
• Define CPQ enhancements (configurator logic, product data structure, UI/UX improvements, pricing/discount automation)
• Capture AI/GenAI use cases (guided selling, automated configuration, intelligent recommendations, quote summarization, approval prediction)
• Solution Design & Alignment Partner with CPQ, SFDC, SAP, and Data/AI teams to design scalable solutions aligned with enterprise architecture
• Ensure alignment with existing governance processes (e.g., DAM structure, data tables such as pricing, freight, lead time)
• Define future-state workflows with reduced manual intervention and improved automation
• AI Enablement: Identify and prioritize AI-driven opportunities, such as:
• Guided configuration based on application/use case
• Automated product recommendations and compatibility check, Intelligent discount guidance within DAM thresholds
• Auto-generation of quote descriptions and customer-facing summaries
• Collaborate with data science teams on feasibility and data readiness
• Delivery & Implementation Support backlog creation, user story definition, and sprint execution
• Participate in UAT, ensuring solutions meet business requirements and improve user experience
• Define success metrics (time-to-quote, approval cycle time, quote accuracy, adoption)
• Change Management & Adoption: Develop documentation, process updates, and training inputs
• Drive stakeholder alignment across Sales, TSS, Pricing, and Operations Support rollout and adoption tracking

Requirements:

• Experience in analyzing quote creation processes across SFDC, Oracle CPQ, and SAP
• Ability to synthesize field insights to identify systemic inefficiencies, process bottlenecks, and data gaps
• Experience in mapping end-to-end workflows, including integrations with SFDC, CPQ, and SAP
• Skill in translating business pain points into structured functional and technical requirements
• Experience in defining CPQ enhancements including configurator logic, product data structure, UI/UX improvements, and pricing/discount automation
• Ability to capture AI/GenAI use cases such as guided selling, automated configuration, intelligent recommendations, quote summarization, and approval prediction
• Experience in partnering with CPQ, SFDC, SAP, and Data/AI teams to design scalable solutions aligned with enterprise architecture
• Knowledge of existing governance processes including DAM structure and data tables such as pricing, freight, and lead time
• Ability to define future-state workflows with reduced manual intervention and improved automation
• Experience in identifying and prioritizing AI-driven opportunities
• Ability to collaborate with data science teams on feasibility and data readiness
• Experience in backlog creation, user story definition, and sprint execution
• Participation in UAT to ensure solutions meet business requirements and improve user experience
• Ability to define success metrics such as time-to-quote, approval cycle time, quote accuracy, and adoption
• Experience in developing documentation, process updates, and training inputs
• Ability to drive stakeholder alignment across Sales, TSS, Pricing, and Operations