Paralegal with a talent for customer service (LegalTech)

Codekeeper is a LegalTech company focused on enhancing customer success through innovative software escrow solutions. The Paralegal role is essential for ensuring customer satisfaction by combining legal expertise with effective client engagement, including drafting legal documents and providing technical support.

Responsibilities:

• As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
• You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
• You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
• Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
• Customers will also be required to set up connections between their source code management platform
• You will support them in this process and make sure everything is administered correctly on our side
• Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
• This is done via email and website chat
• Some of our customers require us to inspect information they provide
• You draft the reports and send them back to them

Requirements:

• Prior experience in customer success or similar role
• Proficiency in drafting legal documents
• Familiarity with LegalTech concepts
• Analytical thinking, and a proactive attitude
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs and similar platforms
• Highly organized with a strong attention to detail
• Comfortable adapting and multitasking in a fast-paced environment
• Exposure to working with diverse companies of varying sizes and industries