Manager, Solutions Engineering

Hightouch is the modern AI platform for marketing and growth teams, seeking a Manager for their Solutions Engineering team. The role involves leading a team of Solutions Engineers to ensure seamless customer experiences and developing tailored solutions based on customer needs in the data activation space.

Responsibilities:

• Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment
• Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements
• Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms, across various industries including financial services, retail, SaaS, and similar enterprises
• Be accountable for the exceptional customer experience during the new revenue pilot and closing phases
• Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential
• Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations
• Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements
• Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability of the Solutions Engineering team

Requirements:

• Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment
• Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements
• Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms, across various industries including financial services, retail, SaaS, and similar enterprises
• Be accountable for the exceptional customer experience during the new revenue pilot and closing phases
• Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential
• Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations
• Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements
• Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability of the Solutions Engineering team
• Strong technical background with prior experience working directly with clients in a pre-sales or post-sales capacity to achieve business objectives, preferably within the data or SaaS space
• Proven track record of successfully leading, managing, and developing technical teams
• Prior experience developing with SQL, Python, JavaScript, and/or working with APIs for data integration
• Extensive experience working in enterprise SaaS, cloud data platforms, or related industries in a technical capacity with end-customer engagement
• A track record as a self-starter, highly motivated to independently troubleshoot and unblock complex technical issues in the field with customers
• Exceptional presentation skills with a high degree of technical credibility when communicating with both executive stakeholders and front-line engineers
• High level of comfort and proficiency communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering
• Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment
• Startup experience, particularly within a high-growth SaaS company
• Previous experience as a technical go-to-market resource for a data-centric product
• Experience scaling a Solutions Engineering or similar technical customer-facing team